Our Services
Enhanced Care Management (ECM)
At NJs Forward Arrow, our Enhanced Care Management (ECM) services are designed to provide whole-person, coordinated care for individuals with complex health and social needs. We take a person-centered approach to ensure that every client receives the support, advocacy, and guidance they need to improve their health and quality of life. Our team is bilingual and understands the importance of community in the language our clients are most comfortable with.
What is Enhanced Care Management?
Enhanced Care Management is a Medi-Cal benefit that provides intensive, community-based care coordination for people who face difficult health and social challenges. ECM focuses on individuals who often struggle to access and manage care due to factors like chronic illness, mental health conditions, substance use disorders, or housing instability.
Who We Serve
We provide ECM services to eligible individuals, including:
- People experiencing homelessness or housing insecurity
- Adults and youth with serious mental illness (SMI) or substance use disorder (SUD)
- Individuals with complex chronic health conditions
- Birth Equity Services for pregnant women and post-partum support
- Children and youth with complex physical, behavioral, or developmental needs
- High utilizers of emergency and hospital services
What You Need to Know
Our ECM Services Include
- Comprehensive Assessment & Care Planning – We work with you to create a personalized care plan based on your unique health goals and social needs.
- Care Coordination – We connect you with medical providers, mental health professionals, housing services, and community resources.
- Health System Navigation – We help you access and understand the health care system, including appointments, benefits, and medications.
- Support During Transitions of Care – Whether you’re leaving the hospital, a treatment facility, or incarceration, we ensure a smooth and supported transition.
- Advocacy & Ongoing Support – Our care managers stay connected, advocating for your needs and making adjustments to your care plan as needed.
What are Community Supports
- Non-Medical Services That Improve Health Outcomes
- Community Supports are available at no extra cost to Medi-Cal members who qualify. These services are designed to address the non-medical factors that affect health—such as housing, nutrition, and personal care needs.
- Community Supports We Provide
- Housing Transition & Navigation – Helping you find and apply for safe, stable housing
- Housing Tenancy Support – Assistance with maintaining housing, landlord issues, and budgeting
- Community Supports We Provide
Additional Community Supports we can refer you to
- Housing Deposits – One-time support for security deposits, application fees, and essential furnishings
- Short-Term Post-Hospitalization Housing – Temporary housing to help you recover safely after discharge
- Medically Tailored Meals & Nutrition Support – Healthy food delivered based on your health needs
- Environmental Accessibility Adaptations – Home modifications to support independent living
- Personal Care & Homemaker Services – Help with daily living tasks such as cooking, cleaning, or dressing
- Respite & Day Habilitation
- Sobering Center Referrals – Safe spaces for recovery and stabilization
Eligibility
You may be eligible for Community Supports if:
- You’re enrolled in a participating Medi-Cal managed care plan
- You have complex medical or behavioral health conditions
- You face barriers such as homelessness, food insecurity, or limited mobility
We coordinate closely with your health plan to ensure the services you receive are tailored to your specific needs.High utilizers of emergency and hospital services
Why Choose Us?
Our team brings together professionals with both lived and work experience from social work to behavioral health, and community services to provide holistic, culturally sensitive care. We meet you where you are – literally and emotionally – and walk alongside you every step of the way.